Preorder Policy
This pre-order policy for The Card Father, (DBA for Card Father Games, LLC) is designed to protect both the store and you, the customer.
1. What is a Pre-Order?
Pre-ordering allows you to reserve products before they are officially released. By placing a pre-order, you acknowledge and agree to the terms outlined in this policy.
2. Payment Terms
- Full Payment Required: Pre-orders must be paid in full at the time of checkout to secure your reservation.
- Non-Refundable Deposits (if applicable): Some pre-orders may allow for a deposit. Deposits are non-refundable unless we cannot fulfill your order.
3. Allocation and Fulfillment
- Subject to Allocation: All pre-orders are subject to availability from our suppliers and distributors. If we are unable to fulfill your order due to allocation, we will notify you and provide a full refund or partial fulfillment where applicable.
- First-Come, First-Served: Orders will be processed in the order they are received.
4. Pricing Adjustments
- Price Lock Guarantee: Pre-order prices are guaranteed at the time of purchase and will not be adjusted due to market fluctuations.
- Market Adjustments (if applicable): In rare cases where distributor pricing increases significantly, we reserve the right to adjust pricing. Customers will be notified and may choose to pay the difference or receive a full refund.
5. Release Dates
- Subject to Change: Release dates are determined by the manufacturer and are subject to change. We will notify you of any delays as soon as we are informed.
- Shipping Timeline: Pre-orders will ship on or around the release date.
6. Shipping Policies
- No Combined Shipping: Pre-orders and non-preorder items cannot be combined for shipping. If your order includes a pre-order item, the entire order will ship when the pre-order item becomes available.
- Separate Orders for Non-Preorder Items: If you wish to receive non-preorder items sooner, please place a separate order.
7. Refunds and Cancellations
- Non-Refundable Pre-Orders: Pre-orders are non-refundable unless we cannot fulfill the order due to allocation or unforeseen circumstances.
- Cancellation Policy: Orders may be canceled up to 14 days before the product's official release date. After this period, cancellations are not accepted.
8. Order Limits
We may limit the quantity of pre-orders per customer to ensure fair access to all customers. Limits will be noted on the product page when applicable.
9. Customer Communication
We will provide updates on pre-orders via email, including notifications of any changes to release dates, allocations, or shipping timelines.
10. Fraud Prevention
We reserve the right to cancel orders flagged for fraudulent activity. For your protection, please ensure your billing and shipping information matches.
Buyer's Agreement
By placing a pre-order, you agree to the terms outlined in this policy. If you have any questions or concerns, please contact us at Hello@Cardfathertcg.com.